Privacy Policy
Effective Date: January 07, 2026
The Short Version
We know privacy policies are hard to read, so here is ours in plain language:
- We collect only what we need to book and complete your service: your name, contact details, address, and job details.
- We never sell your personal information or phone number to anyone.
- We only text you if you explicitly opt in, and you can stop texts at any time by replying STOP.
- Marketing emails and texts are always optional and unchecked by default — you choose them, we never pre-choose them for you.
- You can ask us at any time to see, correct, or delete the information we hold about you.
The full legal policy below explains each of these points in detail.
Introduction
Grakellis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (grakellis.com) and our services, including electrical, plumbing, handyman, appliance repair, and TV mounting services in Greensboro, High Point, Jamestown, and the surrounding Triad area of North Carolina.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number (including mobile phone number), and mailing address
- Service Information: Details about the services you request, appointment preferences, and service history
- Communication Preferences: Your preferences for receiving communications from us, including SMS/text messages and emails
- Account Information: If you create an account, we collect your login credentials and membership information
- Payment Information: When you make a payment, our payment processor collects necessary payment details
We may also automatically collect certain information when you visit our website, including:
- Device type and browser information
- Pages visited and time spent on our site
- Referral source
- Approximate geographic location (city-level only)
SMS/Text Messaging Privacy
We do not share, sell, or rent your mobile phone number or any mobile information collected for SMS messaging to third parties or affiliates for marketing or promotional purposes. Mobile information may only be shared with necessary service providers (such as subcontractors for customer support or messaging delivery) to fulfill the services you request.
When you provide your mobile phone number and consent to receive SMS messages from Grakellis, we may send you:
- Appointment confirmations and reminders
- Service updates and technician arrival notifications
- Responses to your inquiries
- Important service-related alerts
Message frequency varies based on your service requests. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (336) 979-3210.
SMS opt-in consent and mobile phone numbers are never shared or sold to third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers strictly necessary to deliver the messages you requested.
How We Collect Your Information
We collect your information through:
- Website Forms: When you submit a contact form, booking request, or newsletter signup
- Phone Calls: When you call us to schedule services or make inquiries
- In-Person: When you interact with our technicians during service visits
- SMS Opt-In: When you text a keyword to our number or check an opt-in box on our forms
- Account Creation: When you create a customer account or membership
How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our services
- Schedule and confirm appointments
- Send service-related communications (including SMS notifications when you have opted in)
- Process payments and send invoices
- Respond to your inquiries and provide customer support
- Send marketing communications (only with your explicit consent)
- Improve our website and user experience
- Comply with legal obligations
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and databases with access controls
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
- Secure payment processing through trusted third-party providers
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and customer service purposes. You may request deletion of your data by contacting us.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications at any time
- SMS Opt-Out: Reply STOP to any SMS message to unsubscribe
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Grakellis
Serving Greensboro, High Point, Jamestown, and the Triad Area, NC