Terms of Service
Effective Date: January 07, 2026
Agreement to Terms
Welcome to Grakellis ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website (grakellis.com) and the services we provide, including electrical services, plumbing repair, handyman services, appliance repair, and TV mounting in Greensboro, High Point, Jamestown, and the surrounding Triad area of North Carolina.
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Our Services
Grakellis provides professional home services including:
- Electrical Services: Outlet and switch repair, lighting installation, ceiling fan installation, circuit breaker service, EV charger support, and electrical inspections
- Plumbing Services: Plumbing repair, faucet installation, drain cleaning, water heater repair, and leak repair
- Handyman Services: General repairs, furniture assembly, drywall repair, and home maintenance
- Appliance Repair: Diagnostics and repair for household appliances
- TV Mounting: Professional TV mounting on drywall, brick, and concrete with cable management
- Smart Home Services: Smart device installation and home automation setup
Service availability may vary by location. All services are subject to scheduling availability and may require an on-site assessment.
SMS/Text Messaging Terms
By providing your mobile phone number and opting in to receive SMS messages from Grakellis, you agree to the following terms:
Opt-In
You may opt in to receive SMS messages by:
- Checking the SMS consent box on our website forms
- Texting a keyword to our business number
- Verbally consenting during a phone call or in-person interaction
- Submitting a booking request with SMS notifications enabled
Message Types and Frequency
You may receive SMS messages regarding:
- Appointment confirmations and reminders
- Technician arrival notifications
- Service updates and follow-ups
- Responses to your inquiries
Message frequency varies based on your service requests and interactions with us.
Opt-Out
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from Grakellis unless you opt in again.
Help
For help with our SMS service, reply HELP to any message or contact us at (336) 979-3210.
Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details about your messaging plan.
Consent Not Required for Purchase
Consent to receive SMS messages is not a condition of purchasing any goods or services from Grakellis. You may choose not to receive SMS messages and still use our services.
Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Grakellis does not guarantee that every SMS message will be delivered, as delivery depends on your mobile carrier's network, your device, and factors outside our control.
Compliance
Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable laws and regulations governing SMS communications.
Booking and Scheduling
When you book a service with Grakellis:
- You agree to provide accurate contact and service location information
- Appointment times are estimates and may vary based on prior appointments
- We will make reasonable efforts to notify you of any scheduling changes
- Cancellations should be made at least 24 hours in advance when possible
Pricing and Payment
Our service pricing:
- Prices listed on our website are starting prices and may vary based on the scope of work
- A detailed estimate will be provided before work begins for larger projects
- Payment is due upon completion of services unless otherwise agreed
- We accept various payment methods including credit cards and checks
- Membership discounts apply to eligible services as described in the membership terms
Warranty and Satisfaction
We stand behind our work and strive for your complete satisfaction. If you are not satisfied with our service, please contact us within 30 days of service completion. Warranty terms for specific services will be communicated at the time of service.
Limitation of Liability
To the fullest extent permitted by law, Grakellis shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.
Disclaimers
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:
- Our website will be uninterrupted or error-free
- Defects will be corrected
- Our website is free of viruses or harmful components
Information on our website is for general informational purposes and should not be relied upon as professional advice for specific situations.
Indemnification
You agree to indemnify and hold harmless Grakellis and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our website or services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Guilford County, North Carolina.
Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a new effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Grakellis
Serving Greensboro, High Point, Jamestown, and the Triad Area, NC